TERMS AND CONDITIONS

Payment

In order to reserve your booking, we require a none refundable deposit of £50, payable via BACS (bank transfer). We cannot reserve any events without a deposit.

The remaining balance is payable two days prior to the event. We will send you an invoice for the deposit and the balance via email.

Cancellations and changing your date

We will only refund your deposit/full payment if Gamerz causes the cancellation. Gamerz reserve the right to cancel any booking taken at any stage up to the time of the event due to circumstances out of our control such as extremely bad weather, staff illness or any unsolvable technical issues. If an alternative date is not achievable then all deposits and/or final balances paid will be refunded in full without delay.
Where possible, we will try to accommodate a change of date if we are given 4 weeks’ notice. If the 4-week notice period is not given, the booking will be treated as a cancellation and the deposit will be non-refundable. If you wish to rebook, a new booking will be required including £50 deposit.

Arriving at your venue

We always aim to arrive with adequate time to set up. In the event we are delayed due to traffic or other unforeseen circumstances, your booked gaming time will still be honoured, but no discount or compensation will be paid.

It is your responsibility as event organiser to ensure there is adequate parking at the agreed location (we require a minimum of 8 metres to park the van), that the ground is flat enough and there is adequate access to the proposed parking place.

It is your responsibility to liaise with neighbours that could block our access, any delays may impact on your booked gaming time.

We reserve the right to abandon any event upon arrival if we cannot park safely or access the proposed space safely or without your assistance. In this event no refunds will be made of any amount.

Any parking fees are the responsibility of the event organiser.

We accept no responsibility for any damage to driveways or ground parked on during the event.
When we arrive at your location we require access to one standard plug socket within 20 metres of our parked position, failure to provide this could mean having to abandon the event with no refunds given.
If you have booked a winter party and require our heater then we may require two plug sockets.
Gamerz hold no responsibility in the highly unlikely event of any damage caused to the power supply for the event.

Age Restrictions

We have no age minimum or maximum limit and wouldn’t dictate what games can and can’t be played. We only seek the permission of the person booking the event to set up an age-appropriate gaming party.
After a booking has been confirmed, it is the party organisers responsibility to liaise with the parents or other involved parties regarding age appropriate gaming and passing onto us any limitations that they would like us to put in place during the party.

Behaviour

We reserve the right to remove or request the removal of anyone inside the gaming bus if we judge their behaviour to be aggressive in any way towards our equipment, to other party members or towards our staff. We do not tolerate bad language, threatening, disrespectful or aggressive behaviour within the van or towards our staff or other attendees of the event.

Any damage caused to our equipment or van during the event as a result of improper behaviour or vandalism is not acceptable. We reserve the right to charge the booking party for the reasonable costs of repair or replacement or abandon the event without prior warning or refunds.

We reserve the right to request the removal of any member of the event party from the van if there is adequate reason to believe they are under the influence of drugs or excessive alcohol consumption. Failure to comply with these rules may result in a stoppage of gameplay temporarily or in full.

Safety

We hold full Public Liability insurance which can be requested at any time prior to the event day. We hold no responsibility over any event attendee who may suffer from any form of photo-sensitivity-related incident.

Every effort has been made to ensure our van is safe, clean and, altogether fit for purpose, and that it complies with all Health and Safety requirements but anyone entering or exiting the van does so at their own risk.

No food or drink is to be consumed within our van unless granted by our team. No smoking or vaping is permitted within our van.

Unfortunately, the inside of our van is not wheelchair accessible.

Social Media

For advertising purposes, we may take photos and/or short videos. These may be used on our website or other social media advertising platforms. As we are unable to seek permission from the parents of all the children attending, we ask the booking party to let us know if you’d prefer no photos or videos, via our booking form. You are also welcome to take photos and please share them with your friends and family.

Internet

Our van is equipped to be self-sufficient for online gaming. If we are unable to source sufficient 4G/5G, whether due to bad positioning or poor coverage (in rural areas), we may request the use of the event organisers’ internet connection.

If sufficient internet is still not available, then offline gameplay will be prioritised, and our staff will make every effort to ensure this doesn’t affect the enjoyment of the event. We are in no way obliged to offer any discount to the Event Organiser if certain games and gameplay are unavailable due to lack of internet reception.